
I would like to say
that one of the perks of being a flight attendant is that there isn’t
such a thing as a typical day. That might not be entirely true. Sure,
each day we generally fly with a new crew, most of whom we’ve not
met, or maybe we flew together, but spend half the flight trying to
remember where it was. If I don’t remember by the time we part ways
once we land, it hits me at 3am.
While there can be a
run of trips that are mundane—board the plane, serve a few drinks, pass out a
few peanuts, laugh with passengers, talk about soup recipes
with Sarah on the jumpseat, who commutes to Houston from Spokane and spends half the flight talking about her grand kids.
The other half is spent talking about her cats. These sorts of trips
can go from one to the next, to where you don’t recall, was that
seat duplication with the blue-haired lady yesterday or today?
There’s a receipt in my pocket from Chicago. When was I in Chicago?
How long have I been on this aircraft? Where am I?
And then there are
the times that really make for a day you’ll long remember. Like the
time I served dinner to Shirley MacClaine, one of my favorite
actresses. Or the flight the guy said he wanted to knee me in the
nuts. Or the day they brought 2 service animals on an empty airplane
for press photos in the cockpit with pilot’s hats.
One time I even worked a flight to Hong Kong with a very light load
only to deadhome home in first class, and because the hotel was
oversold, they put us in a swank hotel at the airport in a suite with
a hot tub, free breakfast, drinks at happy hour with tasty
appetizers, and everything in the minibar was completely gratis. When
I checked out, I don’t think there was a single item left. To make
things better, it was on my company anniversary.
...Or today.
It was one of those
days I thought would be fairly generic; an easy Denver turn, commenting on passenger
shirts, asking if they’re going home or away, making old guys laugh
when they tell me they are with the woman in front of them, prompting
me to ask if SHE knows that. I don’t know why old guys like to tell
us that, but it happened two times just today.
The crew was
briefing on board the plane when a supervisor boarded to let us know
about a gaggle of special guests traveling with us. They were
mostly our high-yield passengers flying together on what was
called a Seven Hub Run: Newark, DC, Chicago, Houston, Denver, San
Francisco, and LA. One was supposedly an “influencer.”
We had questions.
Why? A whole day taking seven flights? Those seats in back are not
exactly thrones—my butt hurt just thinking about it. Are they
crazy? But, more importantly, will the influencer make us internet
famous? We agreed that it sounds like fun, if you’ve got the time
and money...why not? Maybe not the whole day, but I can I go with
them to San Francisco?
It was a 3,900 mile
trip starting at 6AM Eastern and ending at 1030PM Pacific...or 19
hours. Oh, but were they fun, with matching lanyards and racing bibs.
Their enthusiasm was as if it was their first flight of the day.
Service agents lined the jetbridge with signs and cheered them on. We
made special announcements and received crew gift bags. A few wanted
pictures in the cockpit with the pilots. As if planned, but not, the
first officer was a dead ringer for late night comedian Conan
O’Brien, complete with a swirl of red hair dangling across his
forehead.
I was working first
class, so enthusiastically informed that we’d take special care of
them. My goal: this segment of their marathon would be the most
memorable. One woman was celebrating a birthday, so I wrote a card
for her. She said she had gotten cards from a few other crews. I
replied that none were as caring as this one. Really, THIS card means
something.
One of the things I
like to do to make an impression in first class is presenting the hot
towel service with a white coffee mug of dry ice in water, making a
wave of smoke to drift across the tray and off the edge. Some
passengers are mesmerized. Others hardly take note. But if I can do
one little thing to really up the flying experience...it’s how I
roll after nearly dying a few years ago. But catering messed up and
not only did we not have hot towels, they boarded an economy bar
cart that, instead of having bottles of red, white, and sparkling
wine, had individual cans. And I really wanted to wow these guys with
the best flight of their day. Drats.

At one point during
the flight, a woman walked up from economy. She was a Global Services
passenger,’ (our very top-tier passenger program, which is by
invitation only). As a retiree of the airline, she had a few
questions and was super friendly. Her husband is the head pilot for
their union and has a seat on the board of directors, which gives him the high
status. He soon came up as well and the three of us engaged in a very
interesting conversation about how we love our aviation career.
There was another GS
passenger in row two who stopped me with a pen and paper in hand to ask my name. “Are you the only Scott?” she asked. “I
sure hope so,” I replied, making her laugh. She showered me with so
many compliments I was searching for a towel to dry off. The best way
to make our day is a letter to the airline of the good service you
received.
The man in row five
who was constantly smiling handed me a guitar pick. Larry Gowan is a
member of the band Styx, and he’s got quite an impressive resume.
My flying partners are too young and not familiar with the band.
Larry and I had a fun conversation about my days working concert
security in the late 80s and meeting bands from Stevie Nicks, Pink Floyd, and the
Rolling Stones, to Henry Rollins, Adam Ant, The Ramones, and Bruce
Hornsby. As I admired the signed guitar pick, I mentioned having a
collection of them, including Jimmy Buffet’s and Mark Knopfler’s. But enough name dropping.
I was having so much
fun working first class while the purser was slaving in economy (all
those high-yield passengers get free food and drinks, slowing down
the service), and that’s why I prefer longer flights. When
surrounded by so many wonderful people, I love the chance to mingle
and chat.
We kept the aircraft
returning to Houston, a real treat from having to change planes. Our
load home was lighter as opposed to the one to Denver, which was 100%
full. In first class was a woman in her 80s who started to get up
with the aid of her 60-something son. The seatbelt sign was on and
the ride was quite bumpy. I asked if she couldn’t wait a little bit
because I was concerned for her welfare. She said she could with a
smile.
When things smoothed
out and the sign came off, I asked if she was ready to give it a try.
But this time her son stayed in his seat, so it was all me holding
onto her as she slow-stepped from row one to the lavatory,
complaining of the pain in her right leg. I sympathized with the pain
in my right hip from my auto accident last summer.
When we landed in
Houston, there was another wheelchair passenger seated in row four.
Her daughter assisted her as the purser helped with their bags. I
let her take my arm; as we rounded the corner, and with nothing
else to hold onto, I lent her my other arm. She was most appreciative,
and I said, “Think nothing of it. It’s not every day I have two
pretty ladies on my arm. Her daughter was bowled over and her mother
laughed, telling me that she was one-hundred and two years old. “I’m
SO happy I got to meet you today,” I said to her, as she reached
for the aircraft door to take a seat in the wheelchair.
I was aglow as the
four of us that worked the two flights walked to the employee bus
together, chatting about how fun our day was. It could have been just
another day, serving drinks and charming senior ladies at 36,000
feet. Even our worst days are better than most people’s best days.
But the fun group of 7-hub marathoners was certainly a far cry from
the norm.
No two days are
alike when you’re a flight attendant. I knew it was going to be a
great day when seeing a bag tag that read, “My second favorite F-word
is Flying.” Fondue being the first, perhaps?
Here’s the exact 7-Hub Run itinerary:
6:00–7:19 a.m.: EWR-IAD, UA 1366
8:25–9:38 a.m.: IAD-ORD,
UA 2440
10:35 a.m.–1:29 p.m.: ORD-IAH, UA 2483
2:50–4:40
p.m.: IAH-DEN, UA 241
5:59–7:45 p.m.: DEN-SFO, UA
1007
9:00–10:32 p.m.: SFO-LAX, UA 2409

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